Firestone Complete Auto Care

Allisa Barclay a month ago

I had a great experience at Firestone! I went in for an oil change, and they were also able to patch my flat tire and put my skid plate back in place. The team was helpful, professional, and took care of everything I needed. I really appreciate the great service and attention to detail. I’ll definitely be coming back!

Richard Fong 3 months ago

Kaneohe. Started well: 1. Researched online, tried calling 2X, rings but no answer. Appointment online worked-next day, 8am. Tried calling 2X for confirmation>no answer. Received text confirmation. 2. Took car in at 8am (1st visit to a FirestoneAutocareCtr); intake ok, but all questions about me, vehicle & services requested input online were asked again at the counter. I accepted upsell to CFNA Firestone MC CC for discounted savings, reviewed wk order on an iPad, asked questions, signed & left vehicle 15 min later. A PDF copy of signed wk order emailed>I reviewed on my Samsung S23. Preferred a hard copy. Walked nearby businesses & returned at 11am. Used their unisex bathroom; the toilet was not clean, seat very loose on bowl> Advised Faye>Put Out Of Srv. Disappointing was the lack of hard copy reports of service results performed: 4 Wheel Align, FullCar inspect #1,3 & 4. Printer not working. Scrolled thru iPad for Inspect results. Took photo of align results on mechanic's display.

Golden Girls 3 months ago

The best Firestone location . Faye was extremely helpful and accommodating. Did a walk in appt for a slow leak in my front tire .i wasn’t sure if they would be able to take me because it was late in the afternoon but they did . I am so appreciative. Thank you Kaneohe Firestone for your excellence .

Kyrie Puaoi 4 months ago

I appreciate the kind and helpful service I received at the front desk. I actually called to make my appointment for the day prior and the gentleman on the phone asked if I wanted to wait till the next day because there would be a sale on tires. I definitely took advantage of that! Overall, good experience.

Justin Gonsalves 4 months ago

Living in town you figure you’re able to get everything all on one controlled area. When it comes to automotive needs especially, Kalihi should be easy- right? To get my tires changed and alignment done- I ventured out to Kaneohe after speaking with Brock on the phone a week ago and it’s odd how sometimes you can just tell how good people are due to their phone etiquette? That’s what I got with Brock and his crew over in the Kaneohe Firestone. Dropped my SUV off at 10, Brock asked if we was gonna wait (we live in Kalihi) and he told me about hour half/two hours which is no problem. He made the walk down to Windward Mall and had breakfast- upon returning, Brock let me know the SUV just wrapped up. Due to another Firestone being careless and awful, I paid and did a quick inspection of my wheels and.. no damage. I was so thrilled after the last fiasco I went through in March of 2025 with the Dillingham Store. If you need work done, definitely go check out Brock and his crew in Kaneohe. He talks to you and explains things really well and his crew seemed to be all happy and smiles which is a sign of a well functioning shop. It was definitely worth the drive from town and this is my